have ambitious goals. Our people play an important role in the success
of our company with their know-how, capabilities, and enthusiasm.
The principles of conduct we have set for ourselves guide both our
thinking and our actions, and apply to each and every one of us.
Customers govern our actions
Our top priority is to provide outstanding value to our customers
since our success ultimately depends on their satisfaction. We offer
solutions that enable our customers to achieve their objectives
quickly, easily, and efficiently.
Our innovations shape the future
We put new ideas to work, creating innovative financial services
to benefit our customers. We encourage experimentation and imagination.
Our creativity and willingness to take risks enable us to build
an environment in which promising ideas can be quickly turned into
successful solutions. We also promote and draw on one another's
Business success means
We win from profits. Competition is our benchmark. We work to achieve
profits while striving for industry leadership and a steady increase
in our economic value added. This gives us the entrepreneurial freedom
we need and makes us a trusted partner. To ensure financial success
we optimize time, quality, and cost in all our work
Excellent leadership fosters top
Our managers set clear, ambitious, and inspiring goals. We always
strive to surpass ourselves. If we don’t, others will. By
leading on the basis of trust, we empower our people to make their
own decisions. We demonstrate courage and conviction when introducing
necessary changes. Our managers serve as role models in everything
Learning is the key to continuous
We always measure ourselves against the world’s best. Each
of us strives to learn continuously. We welcome and offer open feedback,
and even learn from our mistakes. We are quicker than others at
identifying new opportunities, and adapting our solutions, organization,
and our behavior accordingly. We are building an international network
of knowledge in which everyone gives and takes.
Our cooperation has no limits
We are a global company that draws on our worldwide capabilities.
This makes us the best team on the playing field. All our thoughts
and actions stem from a sense of responsibility when it comes to
achieving our common goal. Trust, personal integrity, mutual respect,
and open communication characterize our cooperation.
Corporate citizenship is our global
Our knowledge and solutions help create a better world. We are committed
to protecting our environment. We are a respected corporate citizen
in all countries in which we do business. We safeguard our people’s
future through training and continuing education. Integrity guides
our conduct toward our business partners, colleagues, shareholders,
and the general public. Cultural differences enrich our organization.